Delivery and returns

This page sets out the delivery, return and refund conditions for products bought from Alfabis (ALFA BUSINESS INNOVATION SERVICES), Lotissement Al Massar, Quartier Industriel, Appartement 3, 2ème étage, Marrakech, Morocco, in store, by phone, on WhatsApp or on alfabisness.com.

Delivery

  • Marrakech: free delivery.
  • Other cities in Morocco: paid delivery. The cost depends on the city and the parcel and is given to you before the order is confirmed.
  • In-store pickup: free, at Lotissement Al Massar, Quartier Industriel (Apartment 3, 2nd floor), Monday to Saturday, 9am to 7pm.

After you order, we contact you by phone or WhatsApp to confirm availability, address and delivery slot, and the delivery time. On-site setup (PC, printer, network) is available on request in Marrakech.

On delivery, check the parcel in front of the courier. Report any damaged parcel or missing item within 48 hours.

Returns: 7 days

You have 7 days from receiving the product to return it, in line with the right of withdrawal for distance sales under Moroccan law no. 31-08.

To be accepted, the product must be returned:

  • complete, with all accessories, cables, manuals and original packaging;
  • in perfect condition, without scratches, impacts or signs of abnormal use;
  • with the invoice or delivery note.

Non-returnable items: software and licences whose packaging has been opened or whose key has been revealed or activated (Windows, Office, antivirus), consumables whose sealed packaging has been opened (toners, cartridges, ink), and products configured or ordered specially for you.

Return costs

  • Faulty product, damaged on delivery or our mistake: free return; we collect the product or cover the cost.
  • Any other reason (change of mind, product not suitable): return costs are paid by the customer. You can also bring the product back to the shop.

Refund or exchange

Once the returned product has been received and checked, you choose between:

  • a refund, using the same payment method as the purchase;
  • an exchange for the same or another product, with any price difference settled.

Refunds are made within a maximum of 15 days after we receive the returned product.

Warranty

Our products are covered by a warranty whose length depends on the product and is confirmed before purchase. If a fault occurs during the warranty, contact us: we handle diagnosis in Marrakech and the warranty claim with the manufacturer if needed. The warranty does not cover damage caused by drops, liquids, power surges or misuse.

How to request a return

  1. Contact us by phone or WhatsApp at +212 660 468 890, or by email at contact@alfabisness.com, with your order number and the reason.
  2. We confirm how the return works (collection or drop-off at the shop).
  3. After checking the product, we process the refund or exchange.

Contact

Alfabis – ALFA BUSINESS INNOVATION SERVICES
Lotissement Al Massar, Quartier Industriel, Appartement 3, 2ème étage, Marrakech, Morocco
Phone / WhatsApp: +212 660 468 890
Email: contact@alfabisness.com
Monday to Saturday, 9am to 7pm